📦 Shipping & Returns

Order Processing Time

All orders are processed within 1–3 business days. Orders placed after 2pm will be processed the next business day.

🚚 Delivery Times

  • Next Day Delivery: Order before 2pm (Mon–Fri) for next business day delivery.
  • Express Shipping: 1–2 business days.
  • Free Standard Shipping: 2–5 business days.

Please note: delivery times may be affected by external factors such as public holidays, weather delays, or courier disruptions.

📍 Tracking Your Order

Every order includes tracking information, which you’ll receive via email once your item ships. Need help tracking your order? Contact us at info@zinnylastica.com.

❌ Order Cancellations

Orders can be cancelled within 24 hours if they haven't shipped. To cancel, email us at info@zinnylastica.com with the subject line "CANCEL".

🏠 Incorrect Address?

If you mistyped your address, please contact us within 24 hours at info@zinnylastica.com to correct it.

📸 Damaged Items

If your item arrives damaged, please contact us with:

  • Your order number
  • A clear photo of the damaged item

We’ll send a replacement free of charge.

💳 Returns & Refunds

📬 Return Policy

You may request a return within 30 days of delivery. To begin the process, email us at info@zinnylastica.com to obtain a Return Authorization Number.

Conditions for return:

  • Item must be unused and in original packaging
  • Return shipping is the customer’s responsibility (unless item is faulty)

Return Address:
zinnylastica
128 City Road,
London, EC1V 2NX,
United Kingdom

💸 Refunds

Once we receive and inspect your return (allow 3–5 business days), we’ll notify you of the result. Approved refunds will be issued to your original payment method within a few business days.

Haven’t received your refund?

  1. Check your bank account again
  2. Contact your card provider
  3. Then your bank
  4. Still need help? Email us at info@zinnylastica.com

🔄 Exchanges

We only replace items if they are faulty or damaged within 30 days. For exchanges, email us at info@zinnylastica.com.

🎁 Gifts

If your item was marked as a gift, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the original purchaser.

❗ Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items not in original condition or damaged due to misuse

We accept photo or video evidence of faulty items to help speed up your refund or exchange.

💬 Still have questions?
Contact our team at info@zinnylastica.com — we’re happy to help within 24 hours!