📦 Refund & Return Policy – ZinnyLastica

🔹 Quick Summary

• Return Window: 30 days from delivery date
• Return Cost: Customer pays for return shipping unless the item is faulty
• Return Conditions: Items must be unused, in original condition and packaging
• Return Address: ZinnyLastica Returns Department, 128 City Road, London, EC1V 2NX, United Kingdom.
• Contact First: Email info@zinnylastica.com before returning any item

🔁 Returns & Exchanges

To initiate a return or exchange, please email us at info@zinnylastica.com to receive a return authorisation number and the correct return address. Do not send any item back without contacting us first — this will invalidate your return.

You have 30 days from the delivery date to request a return or report a problem with your order.

To be eligible for a return, your item must:

• Be in the same condition you received it
• Be in its original packaging
• Be unused and undamaged

Items damaged by the customer (e.g. dropped, broken) are not eligible for a refund or exchange.

💸 Return Shipping & Refunds

• Customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.
• If your item is confirmed faulty/damaged, ZinnyLastica will cover all return shipping costs for a replacement or refund.
• Always use tracked postage when returning an item. We are not responsible for items lost in return transit.
• Refunds are processed within 3–5 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method only.

⚠️ Important Notes

• Contact us before sending anything: info@zinnylastica.com
• Returns sent without authorisation may be rejected
• If your item is faulty, we accept video or photo evidence for faster resolution

❌ Non-Returnable Items

• Gift cards
• Downloadable software or digital goods
• Any item not in original condition, or missing parts not due to our error

🔄 Exchanges

We only replace items if they are defective or damaged and you notify us within 30 days of delivery. To request an exchange, email us at info@zinnylastica.com with your order number and issue details.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift or was sent to the gift giver, the refund will go to the original purchaser.

💳 Late or Missing Refunds

• First check your bank account again
• Then contact your credit card company — it may take a few days before your refund is officially posted
• Next contact your bank — there is often some processing time before a refund is posted
• If you’ve done all this and still haven’t received your refund, contact us at info@zinnylastica.com

📍 Return Address

ZinnyLastica Returns Department
128 City Road, London, EC1V 2NX
United Kingdom

Please package your item securely and retain your proof of postage.